Best Practices

Thrive in the New Normal with Lessons from the Past

As most small business and franchise owners emerge from quarantine, multiple questions hang in the air. What does the future hold next? When will consumers feel comfortable again? When will we get back to “normal”? Early indications from China and other countries that have “reopened” are that consumers will be slow to come out as […]

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Those changes to your business you want to make – now is the time!

I’ve talked with enough business owners to know most have things they would change.  I am not talking about small stuff like plastic silverware versus metal silverware.  Most owners I talk with say they have established some “norms” with customers or employees that are hard to change.  In today’s environment, customers and employees are expecting

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Using Creativity and Brainstorming as a Strategy for Recovery

Businesses and franchisors that successfully emerge from the COVID-19 will need to rely on creativity.  As an outsourced CFO, I have been working with franchise concepts and business owners on strategies to come out of the COVID-19 crisis.  The ability to be creative and problem solve is the most crucial factor in developing a plan.

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Paycheck Protection Program Application Process

In my effort to keep franchisors and other small business owners informed about strategies to work through the COVID-19 crisis, I did another video on the Paycheck Protection Program application process. While the process is straight forward, the calculation of payroll costs and full-time employees is critical.  This video walks through both of those calculations

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The Power of Customer Data – Three Considerations for Finding Your System

When I took over Monkey Bizness Franchising, an indoor kids’ play concept, in 2015, I asked our franchisees a question, “How many times do you think our average customer comes each year?”. We had four franchisees at the time and I got for different answers ranging from 6 to “I have no idea”.  We had

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Five Ways a CFO can Help you Stick Out in a Competitive Franchising Landscape

While it is hard to get an exact count on how many franchise brands are in the United States, the number is somewhere between 3,500 and 4,000.  While many of the periodicals dedicated to covering franchising devote most of their efforts to brands that are in the uber-growth phase or have well over 150 units,

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